Why having a business

Every business owner has a goal to succeed, get his products to more and more people, increase sale, and get maximum market exposure. Despite the rising penetration of mobile phones and increasing mobile

Types of Call Feedback

Types of Call Feedback Explained In the last chapter you were introduced to the various parameters that are considered when a Quality Analyst(QA) evaluates a Customer Service Representative’s(CSR’s) calls. In this chapter you

Chapter 2- The Parameters

You might be accustomed to various calls that you receive from various companies trying to sell you one thing or the other. You speak to them at times and at times you quickly

The Art of Email

Having an online presence, owning a uber-cool website and good products aren’t going to be sufficient to get your business thriving. That’s when the life-saver comes in- Marketing! And marketing is not just

Chapter 1- The making

Every organisation functions according to some norms that are constructed throughout the years and these are the norms that guide every employee’s code of work. When you wish to create an army of

10 Effective Ways To

Your website, your very own website determines the amount of money you mint. And when your entire business functions online, your world and your revenue revolves around your website. The revenue you generate