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What is Ransomware? How can it impact the Digital India Dream?

On July 2, 2015, Prime Minister NarendraModi launched the Digital India campaign to connect India’s rural areas with high-speed internet and providing government services digitally. Apart from these two motives, improving India’s online infrastructure, bettering internet connectivity, and ensuring digital literacy, were among the few others. India recently witnessed demonetization which prompted many citizens to […]

How can Twitter help brands?

Businesses and Brands often find it challenging to find the right way of leveraging twitter. Most brands often find Facebook to be the only apt platform for their brand. Brand marketing managers face challenges such as How to engage? How to increase followers? In this article, we aim to answer these queries and more. But […]

Types of Call Feedback Explained

Types of Call Feedback Explained In the last chapter you were introduced to the various parameters that are considered when a Quality Analyst(QA) evaluates a Customer Service Representative’s(CSR’s) calls. In this chapter you would get to know that the process doesn’t end at the evaluation of calls. You have reached just half-way in the process. […]

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